{"id":229,"date":"2026-06-03T23:23:21","date_gmt":"2026-06-04T03:23:21","guid":{"rendered":"https:\/\/pratcom.net\/?page_id=229"},"modified":"2026-06-23T19:43:05","modified_gmt":"2026-06-23T23:43:05","slug":"crm","status":"publish","type":"page","link":"https:\/\/pratcom.net\/en\/connect\/crm\/","title":{"rendered":"Pratcom Connect CRM"},"content":{"rendered":"\n<section class=\"wp-block-group hero hero-inner is-layout-flow wp-block-group-is-layout-flow\">\n\n<div class=\"wp-block-group container hero-grid is-layout-flow wp-block-group-is-layout-flow\">\n\n<div class=\"wp-block-group hero-text is-layout-flow wp-block-group-is-layout-flow\">\n<p class=\"eyebrow wp-block-paragraph\">Module \u00b7 CRM Pratcom Connect<\/p>\n<h1 class=\"wp-block-heading hero-h1\">Pratcom Connect CRM: all your <em>contacts and conversations<\/em> in one place<\/h1>\n<p class=\"lead wp-block-paragraph\">The central dashboard of the suite. Every lead captured by the chatbot or a form lands here, enriched with its full history. You know who to contact, when and why, no more spreadsheets or lost email threads.<\/p>\n\n<div class=\"wp-block-buttons cta-row is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button btn btn-green\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/pratcom.net\/en\/contact\/\">Request a demo<\/a><\/div>\n<div class=\"wp-block-button btn btn-primary\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/pratcom.net\/en\/connect\/\">Full suite<\/a><\/div>\n<\/div>\n\n<\/div>\n\n\n<div class=\"pcm-visual\"><style>.pcm-visual{display:flex;justify-content:center;align-items:center;width:100%}.pcm-card{position:relative;width:100%;max-width:420px;background:#fff;border:1px solid #E2E8F0;border-radius:20px;box-shadow:0 24px 60px -28px rgba(15,23,42,.45);overflow:hidden}.pcm-card .ph{display:flex;align-items:center;justify-content:space-between;gap:10px;padding:13px 18px;border-bottom:1px solid #E2E8F0}.pcm-card 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*{animation:none!important;opacity:1!important;clip-path:none!important;transform:none!important}}<\/style>\n<div class=\"pcm-card pcm-crm\"><div class=\"ph\"><span class=\"ph-t\"><span class=\"ph-d\"><\/span>Dashboard<\/span><span class=\"ph-live\"><i><\/i>Real time<\/span><\/div><div class=\"pb\"><div class=\"ct\"><div><p class=\"ckpi\">New leads today<\/p><div class=\"cc\"><div class=\"reel\"><span>0<\/span><span>1<\/span><span>2<\/span><span>3<\/span><\/div><\/div><\/div><span class=\"ctr\">\u2191 +42%<\/span><\/div><div class=\"rows\"><div class=\"row\"><span class=\"av\" style=\"background:#5AAADC\">JR<\/span><span class=\"cm\"><span class=\"cn\">Julie Roy<\/span><br><span class=\"cs\">Via form \u00b7 Quote<\/span><\/span><span class=\"ctag t-hot\">Hot<\/span><\/div><div class=\"row\"><span class=\"av\" style=\"background:#377BA6\">MT<\/span><span class=\"cm\"><span class=\"cn\">Marc Tremblay<\/span><br><span class=\"cs\">Via chat \u00b7 Custom parts<\/span><\/span><span class=\"ctag t-new\">New<\/span><\/div><div class=\"row\"><span class=\"av\" style=\"background:#3A505B\">SL<\/span><span class=\"cm\"><span class=\"cn\">Sophie Lavoie<\/span><br><span class=\"cs\">Via chat \u00b7 Follow-up<\/span><\/span><span class=\"ctag t-ok\">Customer<\/span><\/div><\/div><\/div><\/div><\/div>\n\n\n<\/div>\n\n<\/section>\n\n\n\n<section class=\"wp-block-group section intro-def is-layout-flow wp-block-group-is-layout-flow\">\n\n<div class=\"wp-block-group container is-layout-flow wp-block-group-is-layout-flow\">\n<p class=\"eyebrow wp-block-paragraph\">In a nutshell<\/p>\n<p class=\"def-statement wp-block-paragraph\"><strong>The Pratcom Connect CRM is the central dashboard of the suite<\/strong>. It brings all your contacts, their conversations, and their submissions together in one place, fed automatically by the other modules (chatbot, forms). Built for SMBs, it is easy to use and included at no charge when at least one paid Connect module is active.<\/p>\n<\/div>\n\n<\/section>\n\n\n\n<section class=\"wp-block-group section services is-layout-flow wp-block-group-is-layout-flow\" id=\"benefices\">\n\n<div class=\"wp-block-group container is-layout-flow wp-block-group-is-layout-flow\">\n\n<div class=\"wp-block-group section-head is-layout-flow wp-block-group-is-layout-flow\"><p class=\"eyebrow wp-block-paragraph\">What the CRM brings you<\/p><h2 class=\"wp-block-heading\">A clear view<br>of every client.<\/h2><\/div>\n\n\n<div class=\"wp-block-group services-grid is-layout-flow wp-block-group-is-layout-flow\">\n<div class=\"wp-block-group service-card is-layout-flow wp-block-group-is-layout-flow\"><h3 class=\"wp-block-heading\">Centralized contacts<\/h3><p class=\"wp-block-paragraph\">All your leads and clients in a single database, no more contact details scattered across emails and spreadsheets.<\/p><\/div>\n<div class=\"wp-block-group service-card is-layout-flow wp-block-group-is-layout-flow\"><h3 class=\"wp-block-heading\">Complete history<\/h3><p class=\"wp-block-paragraph\">Every conversation and submission is linked to the right contact. You pick up the thread instantly.<\/p><\/div>\n<div class=\"wp-block-group service-card is-layout-flow wp-block-group-is-layout-flow\"><h3 class=\"wp-block-heading\">Automatically fed<\/h3><p class=\"wp-block-paragraph\">The Chat and Forms modules push leads in real time, with no manual data entry required.<\/p><\/div>\n<div class=\"wp-block-group service-card is-layout-flow wp-block-group-is-layout-flow\"><h3 class=\"wp-block-heading\">Your data, exportable<\/h3><p class=\"wp-block-paragraph\">Full export at any time, compliant with Law 25. No lock-in: your data stays yours.<\/p><\/div>\n<\/div>\n\n<\/div>\n\n<\/section>\n\n\n\n<section class=\"wp-block-group section faq is-layout-flow wp-block-group-is-layout-flow\" id=\"faq\">\n\n<div class=\"wp-block-group container is-layout-flow wp-block-group-is-layout-flow\">\n\n<div class=\"wp-block-group section-head is-layout-flow wp-block-group-is-layout-flow\"><p class=\"eyebrow wp-block-paragraph\">Frequently asked questions<\/p><h2 class=\"wp-block-heading\">The Connect CRM: your questions.<\/h2><\/div>\n\n\n<div class=\"wp-block-group faq-list is-layout-flow wp-block-group-is-layout-flow\">\n<details class=\"wp-block-details faq-item is-layout-flow wp-block-details-is-layout-flow\"><summary>What is the Pratcom Connect CRM?<\/summary><p class=\"wp-block-paragraph\">The Pratcom Connect CRM is the central dashboard of the suite. It brings all your contacts, their conversations, and their submissions together in one place, fed automatically by the Chat and Forms modules. It is designed to be easy to use for an SMB.<\/p><\/details>\n<details class=\"wp-block-details faq-item is-layout-flow wp-block-details-is-layout-flow\"><summary>Is the CRM really free?<\/summary><p class=\"wp-block-paragraph\">The Pratcom Connect CRM is included at no charge when at least one paid module of the suite (such as Connect Chat) is active. It is the core that connects all your tools, so it makes perfect sense for it to be accessible.<\/p><\/details>\n<details class=\"wp-block-details faq-item is-layout-flow wp-block-details-is-layout-flow\"><summary>How do leads arrive in the CRM?<\/summary><p class=\"wp-block-paragraph\">Automatically. When a visitor submits their contact details via the Connect Chat chatbot or a Connect Forms form, a contact is created or enriched in the CRM in real time, complete with their full history.<\/p><\/details>\n<details class=\"wp-block-details faq-item is-layout-flow wp-block-details-is-layout-flow\"><summary>Can I export my data?<\/summary><p class=\"wp-block-paragraph\">Yes, at any time and in full. Pratcom Connect does not lock in your data. You retain full control of your contacts, in compliance with Law 25.<\/p><\/details>\n<details class=\"wp-block-details faq-item is-layout-flow wp-block-details-is-layout-flow\"><summary>Is the CRM suitable for a small team?<\/summary><p class=\"wp-block-paragraph\">Yes. It is built for SMBs that do not need a complex enterprise CRM. The goal is to centralize your leads so you never lose one again, with no steep learning curve.<\/p><\/details>\n<\/div>\n\n<\/div>\n\n<\/section>\n\n\n\n<section class=\"wp-block-group section big-cta is-layout-flow wp-block-group-is-layout-flow\" id=\"contact\">\n\n<div class=\"wp-block-group container is-layout-flow wp-block-group-is-layout-flow\">\n<h2 class=\"wp-block-heading big-cta-title\">Never lose<br><em>another lead<\/em>.<\/h2>\n\n<p class=\"wp-block-paragraph\">Request a Pratcom Connect demo and finally centralize all your contacts.<\/p>\n\n<div class=\"wp-block-buttons cta-actions is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button cta-phone\"><a class=\"wp-block-button__link wp-element-button\" href=\"tel:+18446409500\">1-844-640-9500<\/a><\/div>\n<div class=\"wp-block-button cta-form\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/pratcom.net\/en\/contact\/\">Request a demo<\/a><\/div>\n<\/div>\n\n<\/div>\n\n<\/section>\n\n\n\n<!-- wp:html justified: JSON-LD schema, non-visual script with no native block equivalent -->\n<script type=\"application\/ld+json\">\n{\n  \"@context\": \"https:\/\/schema.org\",\n  \"@graph\": [\n    {\n      \"@type\": \"Service\",\n      \"@id\": \"https:\/\/pratcom.net\/en\/connect\/crm\/#service\",\n      \"name\": \"Pratcom Connect CRM\",\n      \"serviceType\": \"CRM (customer relationship management) for SMBs\",\n      \"provider\": { \"@id\": \"https:\/\/pratcom.net\/#organization\" },\n      \"areaServed\": { \"@type\": \"Country\", \"name\": \"Canada\" },\n      \"url\": \"https:\/\/pratcom.net\/en\/connect\/crm\/\",\n      \"isRelatedTo\": { \"@id\": \"https:\/\/pratcom.net\/en\/connect\/#software\" },\n      \"description\": \"Central dashboard of the Pratcom Connect suite that centralizes contacts, conversations, and submissions, fed automatically by the Chat and Forms modules.\",\n      \"inLanguage\": \"en-CA\"\n    },\n    {\n      \"@type\": \"BreadcrumbList\",\n      \"@id\": \"https:\/\/pratcom.net\/en\/connect\/crm\/#breadcrumb\",\n      \"itemListElement\": [\n        { \"@type\": \"ListItem\", \"position\": 1, \"name\": \"Home\", \"item\": \"https:\/\/pratcom.net\/en\/\" },\n        { \"@type\": \"ListItem\", \"position\": 2, \"name\": \"Pratcom Connect\", \"item\": \"https:\/\/pratcom.net\/en\/connect\/\" },\n        { \"@type\": \"ListItem\", \"position\": 3, \"name\": \"Pratcom Connect CRM\", \"item\": \"https:\/\/pratcom.net\/en\/connect\/crm\/\" }\n      ]\n    },\n    {\n      \"@type\": \"FAQPage\",\n      \"@id\": \"https:\/\/pratcom.net\/en\/connect\/crm\/#faq\",\n      \"mainEntity\": [\n        { \"@type\": \"Question\", \"name\": \"What is the Pratcom Connect CRM?\", \"acceptedAnswer\": { \"@type\": \"Answer\", \"text\": \"The Pratcom Connect CRM is the central dashboard of the suite. 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