Module · Connect Chat
Connect Chat: an AI chatbot that captures your leads 24 hours a day
An intelligent, bilingual assistant that responds to your visitors, qualifies their needs and collects their contact information, even when your office is closed. Every conversation becomes a lead in your CRM.
In a nutshell
Connect Chat is an artificial intelligence chatbot, bilingual and available 24/7, that answers your visitors’ questions, guides them and captures their contact information as leads. It is trained on your company’s content, installs on your WordPress site in minutes and logs every conversation in the Pratcom Connect suite.
What Connect Chat does for you
Never miss
a potential customer again.
Available 24/7
Your visitors get an immediate response, evenings, weekends and holidays. No inquiry ever goes unanswered.
Trained on your business
It knows your products, your services and your standard answers. Responses are accurate, not generic.
Captures leads
It collects the name, email and need, then creates a lead in your CRM. You follow up with the right people at the right time.
Bilingual
It responds in French and English, automatically, to serve your customers across Canada.
Frequently asked questions
Connect Chat: your questions.
What is Connect Chat?
Connect Chat is an artificial intelligence chatbot, bilingual and available 24/7, that responds to your site’s visitors, guides them and captures their contact information as leads. It is part of the Pratcom Connect suite and installs on WordPress in minutes.
Does the chatbot answer questions about my business accurately?
Yes. Connect Chat is trained on your company’s content (products, services, FAQ). Its answers reflect your reality, not generalities. If a question exceeds its knowledge, it invites the visitor to leave their contact information for a human follow-up.
What happens to the conversations?
Every conversation is recorded and, when a visitor leaves their contact information, a lead is created in the Pratcom Connect CRM. You keep the complete history to follow up in a meaningful way.
Is it compliant with Law 25?
Yes. Connect Chat displays a privacy notice on launch and data is managed in accordance with Law 25. Combined with the Connect Privacy module, it fits into a complete compliance approach. Learn more about Law 25 →
How long does installation take?
On WordPress, installation takes just a few minutes with the Pratcom Connect Bridge connector. We configure the chatbot with your content before going live.
A salesperson who never
sleeps.
Request a Connect Chat demo and see how many leads you are currently letting slip away.